Privacy Policy

Last updated: January 14, 2026

1. Introduction

Welcome to Engage AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer engagement platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Use our Services
  • Contact us for support
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or provide feedback

This information may include:

  • Name and contact information (email address, phone number, company name)
  • Account credentials (username, password)
  • Payment information (processed securely through third-party payment processors)
  • Communication data (messages, support tickets, feedback)
  • Business information (company size, industry, use case)

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent on the platform)
  • Cookies and similar tracking technologies
  • Log data (access times, error logs)

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as WhatsApp, Facebook Messenger, Instagram, and other messaging channels. This information is governed by the privacy policies of those third-party services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain our Services: To operate, maintain, and improve the functionality of our platform
  • Process transactions: To manage your account, process payments, and provide customer support
  • Personalization: To customize your experience and provide relevant content and recommendations
  • Communications: To send you service updates, technical notices, security alerts, and administrative messages
  • Analytics and improvement: To understand how users interact with our Services and improve our offerings
  • Marketing: To send you promotional materials and information about new features (with your consent)
  • Legal compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • Legal requirements: When required by law or to protect our rights, safety, or property
  • With your consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • SOC 2 compliance (for Enterprise customers)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Withdraw consent: Where we rely on your consent, you may withdraw it at any time

To exercise these rights, please contact us at privacy@andengage.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: